Terms and Conditions

This does not constitute for investment advice:

Buy and Sell responsibly: Recommended account management practices  

Be an educated client:

There are risks associated with trading digital currency. Digital currencies are volatile and the prices can go up and down. Due to the rapidly changing price of digital currencies, some customers may not have sell limits that are sufficient relative to the value of total digital currency they are storing on Ortexchange. Sell limits are one of the many measures Ortexchange takes to protect client accounts and assets.

As a proactive measure, we encourage customers to check the following items on their accounts:

Ensure your email address is properly receiving all communications and notifications from Ortexchange. Familiarize yourself with your buy and sell limits. They can be found here.

Complete any pending identity verifications. During times of significant volatility, ID verification may become degraded or unavailable. To learn more about identity verification on Ortexchange, please refer to this FAQ. Expect payments to take the maximum number of days indicated when making a deposit or withdrawal.


We respect the privacy of any user who accesses our site(s) or use our services and we are committed to safeguarding your personal information. Our Privacy Policy is intended to explain how we protect the privacy of your personal and financial information. We will only use your information as described in our Privacy Policy and will not rent out or sell your personal information to a third party.

In order to open an account with us, you are required to complete an application by providing personal information. We are dedicated to keeping your information secure and our policy is not to divulge information to any third parties who are not affiliated with us without your consent, unless we are required to do so under the law. Failing to provide us with correct information or providing us with incomplete information might lead to a loss of service quality or non-delivery of our service to you.

We adhere to the Data Protection Act 1998, as well as the EU Privacy Electronics Communications Regulation of 2003 and GDPR compliance when collecting, accepting, storing, and processing your personal data.

HIGH RISK INVESTMENT WARNING: Leveraged trading in foreign currency contracts, contracts for difference or other off-exchange products carries a high level of risk and may not be suitable for everyone. Before trading, you are strongly advised to read and ensure that you understand the relevant risk disclosures and warnings Risk Disclosure Statement. We advise you to consider whether trading leveraged products is appropriate for you in light of your own personal circumstances. We recommend that you seek independent financial advice and ensure that you fully understand all risks involved before trading. Trading through an online platform carries additional risks.

Trading in Cryptocurrencies is suitable only for experienced investors with a high-risk tolerance considering that products have very high volatility. You may lose all your initial investment in a short period of time. Please ensure you fully understand the risks and take care to manage your exposure.

Please read the Terms and Conditions to completely comprehend the additional risks associated with trading CFDs in Cryptocurrencies.

Financial Information centre is a trade name operated by ORTEXCHANGE LTD Registered Office: No 1 Universal Square, Business Centre, Devonshire St, Manchester M12 6JH and The Company Registration No: 11392641 VAT No: BRCT00000090023 Authorisation ICO Registration Number: ZA451757 

Why am I being asked to verify my identity?

ID verification is required to prevent fraud and keep the community safe. It also adds an extra layer of security by ensuring no one but you links your payment information such as your bank account or credit/debit card.

As part of our commitment to remain the most trusted cryptocurrency asset management platform, all IDs must be verified through the Ortexchange customer support team (CST).

Ortexchange Pricing & Fees Disclosures

Virtual Currency Transfer Fees:

In general, Ortexchange does not charge a fee to use our Hosted Digital Currency Wallet service on DELTA. Transfers of virtual currency to an address off the Ortexchange platform may incur network transaction fees, such as bitcoin miner’s fees, which Ortexchange may pass through to you. Any such transfer fees will be disclosed to you at the time of the transaction.

Exchange Rate

Your exchange rate for buying or selling digital currency through our Conversion Service is calculated as the market rate of the digital currency on Ortexchange accounts, plus a spread between 0 to 50 basis points determined by the size of your transaction, market volatility and length of time using the exchange platform ("Exchange Rate"). In rare circumstances, the market rate from the exchange markets may not be available due to outages or scheduled maintenance. In order to provide you with uninterrupted services at such time, we may derive market pricing data from unaffiliated digital currency exchanges. Exchange rates quoted in these circumstances are subject to spread exceeding 50 basis points. The final exchange rate will be quoted to you before you complete your transaction.  

Conversion Fees

We may charge fees (“Conversion Fees”) to use the Conversion Service, which vary based on your location, payment method, and other circumstances. In some cases we may charge an additional fee on transfers to and from your bank account.  

We will always notify you of Conversion Fees and any other service fees that apply to each transaction in the aggregate, in two instances: (1) immediately before you confirm each transaction and (2) in the receipt or invoice we issue to you immediately after each transaction has processed. Unless otherwise disclosed to you at the time of your transaction, the Conversion Fees you pay is calculated by one of two methods:  

Payment Methods for UK Customers

We currently offer the following payment methods for UK customers:

  • GBP bank transfers
  • EUR bank transfers (via SEPA)
  • 3D Secure credit and debit card purchases
  • PayPal

UK customers have access to both a GBP and EUR wallet within their Ortexchange account, but the wallets are funded using different payment methods. Using GBP bank transfers

Deposit with a UK Bank Account (N/A - service under constructions)

Please link your UK bank account in Settings > Linked Accounts before initiating a transfer. After you’ve linked your bank, follow these steps to initiate a GBP deposit:

  1. Select Accounts on the menu at the top of the page.
  2. Select the Deposit button in the GBP Wallet.
  3. Use the information displayed to initiate a UK bank transfer in GBP from your bank account. It’s important to include the Reference Code listed to ensure that the deposit is correctly associated to your Ortexchange account. 

Please note that in order for Ortexchange to process your GBP deposit, you MUST:

  • Verify an UK ID and your mobile phone number in your Ortexchange account.
  • Ensure that the name on your bank account matches the name on your Ortexchange account. Corporate or institutional bank accounts are not supported unless you have completed our institutional on boarding process.
  • Include the reference code EXACTLY as it appears: no spaces or additional text.

How long does a purchase or deposit take to complete?

Ortexchange generally makes your funds available in your account as soon as payments clear. Since our partners with various payment service providers in different geographic regions, the timing will vary according to your location and payment method used.  

Withdraw to a UK Bank Account

  1. Before you can withdraw GBP to your UK bank account, you will need to complete an initial deposit of GBP from your bank account to your our account. Instructions for this can be found above. Whenever you decided to withdraw your fund balance you can. However, all Ortexchange account types are subject to its prepositional terms & conditions offer and if withdrawing before the minimum period stated - your account is subject to a 33% of the total fund at the time of withdrawer. On the date of your minimum withdrawer length - Ortexchange would be oblige to deposit up to 300% profit of your principal capital into your bank account. If the crypto market crashes at the date of your minimum withdrawer period lapses, we would guarantee to reimburse your principal capital into your bank account.  

To withdraw GBP from your Ortexchange account call our committed customer support team, follow these steps: (N/A - service under constructions)*
  1. Select Accounts on the menu at the top of the page
  2. Select the Withdraw button in the GBP Wallet
  3. Select the UK bank account you want to withdraw to, and enter the amount
Is Ortexchange registered?

Yes. Ortexchange complies with all applicable U.K company house laws and regulations in the U.K jurisdiction in which it operates.
No money transmission license is required to operate a digital currency business.
We are required to comply with many financial services and office of fair trading laws, including:

  • The Bank Secrecy Act, which requires Ortexchange to verify customer identities, maintain records of currency transactions for up to 5 years, and report certain transactions.
  • The Data Protection Act/GDPR, which requires Ortexchange to designate a compliance officer to ensure compliance with all applicable laws, create procedures and controls to ensure compliance, conduct training, and periodically review the compliance program.
  • With the Financial Service Authority - Currently, no license is required to operate a digital currency business in any other country where we operates.

These products should be considered higher risk entry level. There is a significant chance that you may receive back less than your entry level and also the chance that you may not receive the returns suggested by the information memorandums you ultimately receive. Additionally, you should be aware that some of the entry level accounts are longer term and it may not be possible to withdraw capitals prior to their maturity date.

Legal Information: The information within this site is issued by ortexchange.co.uk to sophisticated and/or High Net Worth individual clients who are professional clients or eligible counterparties under the Rules of the United Kingdom Financial Conduct Authority (“FCA”) the information within this site is unsuitable for any other party who should exit the website immediately. If you are unsure as to whether or not you qualify, please contact us at info@ortexchange.co.uk

The information below explains the legal and regulatory restrictions in relation to both ortexchange.com and ortexchange.co.uk websites.

Please read the Terms carefully which may be subject to change without notice. By accessing any page of this Website, you agree to be bound by the Terms below. If you do not agree to the Terms below, please exit the Website. This page is designed to filter out unsuitable categories of client from accessing the site and as such ortexchange.co.uk cannot be responsible for any misrepresentations you may make in gaining unauthorised access to the site.

These Terms may be amended without notice to you. Your continued use of the Website following any changes will mean that you accept such changes.

Data Protection

On completion of the registration form to get in touch with us, the information you provide is stored electronically. We only send this information to third parties on your request.

Content of Website

By proceeding you agree, so far as this is permitted under the provisions of the UK regulatory system, to the exclusion by us of any liability, including without limitation that arising from any loss of profit or any other damage direct or consequential, in respect of any errors and/or omissions by us and/or any relevant third parties in respect of the content. This paragraph will not exclude any liability for, or remedy in respect of, fraudulent misrepresentation. This website is published solely for informational purposes and has no regard to specific entry level objectives, financial situation or particular needs of any person. Any opinions or estimates included herein constitute a judgment as of the date of publication and are subject to change without notice. Similarly, any documents or other information included or posted on this website are subject to change, replacement or withdrawal without notice. It is the responsibility of users of this website to ensure they are aware of the current documentation and information published on this website from time to time. No reliance may be placed for any purpose on the information and opinions contained in this website or their accuracy or completeness and no representation, warranty or undertaking, express or implied, is given as to the accuracy or completeness of the information or opinions contained in this website.

Most if not all of the protections provided by the United Kingdom regulatory structure will not apply to entry level accounts. Clients should be fully aware of the restrictions on transfer of entry level accounts.

Restriction on Financial Promotions

Section 21 of FSMA provides that a person must not, in the course of business, communicate an invitation or inducement to engage in an investment activity unless that person is authorised or the content of the communication have been approved by an authorised person. An authorised person is a person who has been authorised by the FCA to carry on regulated activities in the UK. “Engage in investments activity” includes a wide range of “controlled” activities carried on in relation to “controlled investments”. Controlled activities and controlled investment are set out in the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005 (“FPO”) and relevantly includes that of selling bonds as principle. The content of this website is exempt from the general restriction (in section 21 of FSMA) on the communication of invitations or inducements to engage in entry level activity on the ground that it is only being made and provided to relevant persons (as defined below) with sufficient experience and understanding of the risks involved. This document is only for and may only be read and relied upon by persons who qualify as exempt persons under relevant Articles of the Financial Services and Markets Act 2000 (Financial Promotions) Order 2005 (“FPO”).

Sophisticated Client Exemption

I declare that by clicking the button to find out more information I am confirming my status as a Sophisticated Client for the purposes of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2001.

I confirm that at least one of the following applies to me:

I am a member of a network or syndicate of business angels and have been so for at least six months prior to the date below.

I have made more than invest in an unlisted company in the two years prior to the date below.

I am working, or have worked in the two years prior to the date below, in a professional capacity in the private equity sector, or in the provision of finance for small and medium enterprises.

I am currently, or have been in the two years prior to the date below, a director of a company with an annual turnover of at least £1 million.

I understand that by being a self-certified Sophisticated Client this means that I can receive financial promotions that may not have been approved by a person authorised by the Financial Services Authority; the content of such financial promotions may not conform to rules issued by the Financial Services Authority;

High Net worth Individual Exemption

I declare that by clicking on ‘Know more now’ button I am confirming my status as a self-certified High Net worth Individual for the purposes of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2001.

I confirm that at least one of the following applies to me:

I had during the financial year immediately preceding the date below an annual income to the value of £100,000 (one hundred thousand pounds) or more; or

I held, throughout the financial year immediately preceding the date below, net assets to the value of £250,000 or more.

Net assets for these purposes do not include: the property which is my primary residence or any loan secured on that residence; - any rights of mine under a qualifying contract of insurance or pension which are payable on the termination of my service, or on my death or retirement, and to which I am (or my dependants are), or may be, entitled.

I understand that by being a self-certified High Net worth Individual this means I can receive financial promotions that may not have been approved by a person authorised by the Financial Services Authority. The content of such financial promotions may not conform to rules issued by the Financial Services Authority.

In addition by declaring this statement I may lose significant rights and I may have no right to complain to either of the following: the Financial Services Authority; or- the Financial Ombudsman Scheme. I may have no right to seek compensation from the Financial Services Compensation Scheme. I understand that I can lose my property and other assets from making entry level decisions based on financial promotions and I am aware that it is open to me to seek advice from someone who specialises in advising on this kind of investment.


The site does not constitute and should not be used for the purpose of an offer or solicitation in any jurisdiction or in any circumstances in which such offer or solicitation is unlawful or not authorised. Persons resident in territories other than the UK should consult their professional financial advisers as to whether they require any governmental or other consents or need to observe any formalities to enable them to an entry level account in any product/services described in this Website.


No information contained within this Website should be construed as investment advice.


Ortexchange.com/ortexchange.co.uk is not offering tax advice. Taxation will depend on individual financial circumstances and the country of residence. Any marketing promotion for this product is specifically not directed to clients in the UK other than Exempt Clients and Self-Certified Restricted, High Net Worth or Sophisticated Clients. Risk Warning All entry level accounts carry an element of risk, which may stem from their illiquidity, leverage, entry level account horizon and general risks associated with entry level accounts. These risks include capital loss, dilution of shareholder value, that dividends will not be declared, and illiquidity risk due to the absence of a viable secondary market for a particular product. The value of entry level accounts may rise or fall due to the volatility of global cryptocurrency markets, interest rates or changes in the rate of exchange for the currency in which the entry level account is denominated. Some cryptocurrency asset can experience significant volatility and value fluctuations in a very short space of time, which may present an increased risk of losing your original capital. Any illustrations or references to the past performance of a particular cryptocurrency coin or an asset class are not necessarily a guide to its performance in the future. With any entry level, you may not necessarily get back the amount you invested, particularly if you need to redeem your returns at short notice. Therefore any entry level should only be made after seeking the advice of an appropriately authorised or regulated financial advisor. Any illustrations or references to the past performance of a particular cryptocurrency coin or an asset class are not necessarily a guide to its performance in the future.


The intention of ortexchange.com is not to seek any investments in cryptocurrency assets by you visiting this site. The contents of the website are not to be considered as a prospectus. The purpose of this site is to explain what ortexchange is and what it does. The Directors are not making any recommendation as to whether you should or should not buy cryptocurrency asset in/with the company.

ORTExchange Ltd trading as ortexchange.com and its associates wish to make it clear that we do not give financial advice and are not regulated by the Financial Conduct Authority (FCA) and as such cannot make personalised investment recommendations to you. If you wish to receive financial advice we would recommend that you seek appropriate advice from an independent financial adviser prior to making any entry level accounts.

Parties to This Client Agreement

1.1 This Client Agreement is made between ORTEXCHANGE LTD. A Company duly registered under the United Kingdom company law with Registration Number 11392641, who is the holder of the trade name ortexchange Cryptocurrency Financial Information Centre (hereinafter “the Company” or “We” or “Us”) and the Client, any person who has completed the Application Form and whose application we have accepted.

1.2 The Company is sanctioned and monitored in the United Kingdom under the office of fair trading and the information commissioner’s office (“Regulator”) and subject to OFT and ICO Rules, with license number ZA451757.

1.3 The Company is located in the United Kingdom, with its registered office at No 1 Universal Square,Devonshire Street, Manchester M12 6JH


Effect of the Agreement

2.1 This Client Agreement takes effect when you accept it over the telephone and when we confirm to you in writing and/or electronic mean that your account has been opened and we accepted you as our Client. The Company accepts clients only from the United Kingdom. The Company does not offer its service to residents of certain jurisdictions.

2.2 By continuing to place orders with us, you agree to continue to be bound by this Client Agreement, which supersedes all other Agreements and terms of business which may previously have been in place between us.

2.3 We shall not be required and may be unable under regulatory rules to accept you as a Client until all Know-Your-Client and Anti-Money-Laundry documentation we require has been received by us and we reserve the right that until we have received all such documentation, properly completed by you, your account will be blocked.


Scope of Services

3.1 From the date on which your Account is activated the company will, as authorized by you

a)    Receive and transmit orders for Clients in cryptocurrency asset/Instruments

b)    Execute cryptocurrency buy and sell Orders on Behalf of Clients

c)    Provide cryptocurrency services provided they are associated with the provision of the entry level Service of Section 3.1 (a) and (b) herein

d)    Provide for safekeeping and administration of cryptocurrency assets for the account of Clients, including custodianship and related services such as cryptocurrency asset management

3.2 You acknowledge that our Services do not include the provision of entry level advice or financial advice. Any entry level information as may be announced by the Company to you does not constitute entry level advice or financial advice but merely aims to assist you in entry level decision making. It is also understood and accepted that we shall bear absolutely no responsibility if the Cryptocurrency market crashes other than giving you back your principal capital minus value added tax and 9.82% exchange rate fees to ORTEXchange, regardless of the circumstances, for any such entry level strategy, transaction, entry level account or information.

3.3 We will not advise you about the merits of a particular transaction and you alone will make Interchanges and other decisions based on your own judgment for which you may wish to seek independent advice before entering into. In asking us to enter into any Transaction, you represent that you have been solely responsible for making your own independent appraisal and investigation into the risks of the Transaction. You represent that you have sufficient knowledge, market sophistication, professional advice and experience to make your own evaluation of the merits and risks of any Transaction.

3.4 We are obliged under applicable regulations to obtain information about your knowledge and experience in the entry level field so that we can assess whether the service or product envisaged is appropriate for you. We shall assume that information about your knowledge and experience is accurate and shall bear no responsibility if such information is inaccurate or changes without informing us and as a result we will not be able to follow our regulatory requirements of appropriateness and suitability. If you fail to provide sufficient information in this regard (or fail to provide any information), we will not be able to assess whether you have the necessary knowledge and experience to understand the risks involved. If you still wish us to proceed on your behalf, we may do so, but we shall not be able to determine whether trading with ORTEXchange is appropriate for you. Consequently, we strongly advise you to provide us with any requested information which we believe to be necessary for the purpose of enabling us to assess the appropriateness of our products and services for you. Please be advised that providing false and/or inaccurate information might lead to your account being blocked and/or terminated.

Based on the overall Appropriateness Test score, which serves as an evaluation of the client’s knowledge and experience, the Company will categorize the clients accordingly into two categories; Experienced Retail Clients or Less Experienced or Non-Experienced Retail Clients. When the client is categorized as a Less Experienced or Non-Experienced Retail Client, the client will not be recommended for dealing in complex Financial Instruments.

Experienced Retail Clients: When the client is classified as an Experienced Retail Client, the client will then be permitted to trade with ORTEXchange with full leverage levels upon his/her request, with maximum levels restricted, as defined in our Leverage Policy.

Less or Non-Experienced Clients: When the client is classified as a less or Non-Experienced Client, the client could eventually be classified as an Experienced Retail Client under some provisions. The client will have to complete a total of at least 50 trades or trade for 3 consecutive months with us (whichever the client achieves first), at the Company’s discretion and provided that we have no reason not to permit such a classification and provided that the Applicable Laws and Regulations do not set any further requirements or conditions. The Company may notify you of a categorization change from Less Experienced to Experienced Retail Client, and as such, higher leverage ratios made available to you, to be selected at your own discretion.

You therefore acknowledge, accept and agree that, at all times, you are solely responsible for setting the Leverage levels for you trading with ORTEXchange.

3.5 his Order makes amendments to the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 (S.I. 2001/544) (“the RAO”) to transpose parts of Directive 2014/65/EU of the European Parliament and of the Council of 15 May 2014 on markets in Cryptocurrency assets(recast) (OJ L173, 12/6/2014, p.349) (“MiFID 2”).

The RAO specifies kinds of activities and entry level accounts for the purposes of the Financial Services and Markets Act 2000 (“the Act”) (c.8). When an activity of a specified kind is carried on by way of business in relation to an entry level of a specified kind, it is a “regulated activity” for the purposes of the Act. Section 19 of the Act prohibits persons from carrying on any regulated activity in the United Kingdom unless they are authorised or exempt.

Article 3 provides that the operation of an organised trading facility is a specified activity. A definition of “organised trading facility” is inserted by article 2.

We are informing you that we only accept Clients in the category of “Retail Client” and you accept our Client Agreement as such. The client may request re-categorisation by sending a written request to the Company, and the Company, at its own discretion, may approve or reject such a request for re-categorization. Subject to internal approval, the Company may either 1) treat an Eligible Counterparty as a Professional or Retail Client, or 2) treat a Retail Client as a Professional Client. Further information with regards to MiFID can be found here (https://www.legislation.gov.uk/uksi/2017/488/note/made/data.xht?view=snippet&wrap=true)

3.6 We may, from time to time in our absolute discretion, withdraw the whole or any part of the Services on a temporary or permanent basis.


Client Consents

4.1 You agree and understand that you will not be entitled to delivery of, or be required to deliver, the Underlying of the Financial Instrument, nor ownership thereof or any other interest therein.

4.2 You agree and understand that no interest shall be due on the money we hold in your Account.

4.3 You agree and understand that we will affect any transactions with you as an agent. Thus we will be transmitting your orders for execution to another broker(s), and such broker(s) may be transmitting the orders received by us to other liquidity providers. These broker(s) are not necessarily operating in a regulated market. We are receiving set prices for the Cryptocurrency assets you can trade with ORTEXchange and have no means of amending or re-quoting them.

4.4 You agree and understand that buying and selling cryptocurrency with ORTEXchange is not done in a regulated market.

4.5 You solemnly declare that you have carefully read and fully understood the entire text of the Client Agreement herein with which you fully and unreservedly agree.

4.6 You solemnly declare that you have read, understood found satisfactory and accept as an integral part of this Client Agreement the following information provided on our Website:

a)    Risk Warnings and Risk Disclosures
b)    Trading with ORTEXchange Conditions

4.7 You specifically consent to the provision of the information of Section 4.6 by means of our Website.

4.8 You confirm that you have regular access to the internet and consent to us providing you with information, including, without limitation, information about amendments to our Client Agreement, costs, fees (commissions), policies and information about the nature and risks of entry level accounts by posting such information on our Website.

4.9 You acknowledge that a variation which is made to reflect a change of law or regulation may, if necessary, take effect immediately without prior notice. We may vary this Client Agreement at any time and it remains solely your responsibility to stay informed about any changes. The latest version of our Client Agreement is available for access on our Website.

4.10 Your trading account must be established for trading with ORTEXchange purposes only. The Company is not a bank, nor does it keep deposits as a bank. We keep deposits only to maintain margins supporting the trading account and trading activities.
4.11 The Company may offer to its Clients the service of trading signals. The trading signals are provided by Alliance Signals http://www.alliancesignals.com/ (which is owned and operated by iSignals GmbH) and appear on our website in the feed and may also be sent via SMS text messages. With trading signals, the Client is informed about relevant trading opportunities, recent market movements and indicators on real time. Alliance Signals also offers daily analysis which gives in-depth analysis on how the most popular and active assets are performing during the day’s trading. Alliance trading signals provide trading information, entry rates, stop-loss and take profit points. The trading signal alerts are provided for trading currency pairs, commodities, stocks, CFDs, and indices.
The Company assumes no responsibility or liability for the Client’s trading and entry level results. The alerts received (indicators, signals, strategies, columns, articles) are provided for informational and educational purposes only, and should not be construed as investment, financial or trading advice. The Company has no involvement in the production of the trading signals provided and does not guarantee the accuracy, completeness, or timeliness of the information provided by Alliance Signals. The Company does not in any way endorse the views, opinions, or recommendations provided from Alliance Signals. The alerts/signals do not give entry level or trading advice, they do not take into account the suitability for each Client, nor do they advocate the purchase or sale of any security or investment. The information is not intended to provide tax, legal, or investment advice, which you should obtain from a professional advisor prior to making any entry level decision of the kind discussed in the information. By using the Company’s services, you expressly agree to hold the Company harmless against any claims whatsoever and confirm that your actions are at your sole discretion and risk. In case the Client does not wish to be provided with this service, the Company must be informed in writing. By continuing to receive the services of iSignals GmbH, you continue to agree to their Terms and Conditions.
The Company may withdraw the trading signals service on a temporary or permanent basis at any time without prior notice.

 Risk Warning

5.1 You unreservedly acknowledge and accept that:

a) You run a great risk of incurring losses and damages as a result of trading with ORTEXchange in CFDs and/or Cryptocurrency assets and accept and declare that you are willing to undertake this risk. The damages may include loss of all your money and also any additional commissions and other expenses,

b) CFDs and/or Cryptocurrency assets carry a high degree of risk. The gearing or leverage obtainable in CFDs and/or Cryptocurrency assets trading with ORTEXchange means that a small deposit or down payment can lead to large losses as well as gains. It also means that a relatively small movement can lead to a proportionately larger movement in the value of your entry level and this can work against you as well as for you. CFDs and/or when ORTEXchange is trading Cryptocurrency assets Transactions have a contingent liability and you should be aware of the implications of this in particular the margining requirements,

c) When ORTExchange is trading in/with CFDs and/or Cryptocurrency assets we are trading on the outcome of the price of an Underlying and that trading does not occur on a regulated market but over-the-counter (OTC),

d) Before deciding to trade on margin we carefully consider your entry level objectives, level of our experience, and risk your appetite,

e) You have chosen the particular type of service ORTEXchange and ORTEXchange trading cryptocurrency instrument, taking your total financial circumstances into consideration which you consider reasonable under such circumstances, and

f) There are risks associated with use of online deal execution and trading systems including, but not limited to, software and hardware failure and internet disconnection. The Company is not responsible for such losses or failures.

5.2 The Company shall not be responsible for any loss arising from any entry level based on any recommendation, forecast or other information provided. Any opinions, news, research, analyses, prices, or other information contained on this website are provided as general market commentary, and do not constitute entry level or financial advice. The Company will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.

5.3 The contents of any report provided should not be construed as an express or implied promise, as a guarantee or implication that Clients will profit from the strategies herein, or as a guarantee that losses in connection therewith can, or will be limited. However, if the Cryptocurrency market crashes we guarantee our clients capital to be paid back to them provider client is an ORTEXchange account holder for more than minimum 24 months.

5.4 Trades in accordance with the recommendations in an analysis, especially leveraged entry level accounts can be very speculative and may result in profits, as well as losses, especially if the conditions mentioned in the analysis do not occur as anticipated.

5.5 In case of any fault in pricing process, typing errors, entering errors and quoting errors through the electronic trading system and/or phone, the Company has full right to make any necessary modifications to the client’s trading account in which the mistake took place.

5.6 If you do not understand the risks involved in trading cryptocurrency assets on the exchange market or leveraged Financial Instruments, you are strongly advised not to trade with ORTEXchange or make an entry level account with ORTEXchange

5.7 Client and deposit protection schemes are available within 14days of making and entry level account with ORTEXCHANGE. Please refer to our Client Compensation Fund policy for more information.


6.1 You agree that we shall not be liable for any consequential, indirect, incidental or special loss (including loss of profits and trading losses) that result from our use of the cryptocurrency exchange markets services even if you have advised/prompt us of the possibility of such loss. Consequential loss includes pure economic loss, loss of profit, loss of business and likely loss whether direct or indirect.

6.2 Otherwise than through our negligence or wilful default, we will not be liable for any losses, damages or claims that result directly or indirectly from any person obtaining any access data that we have issued to you prior to you reporting to us the misuse of your access data.

6.3 We will not be liable to you for any losses, damages or claims which result directly or indirectly from any research which you rely on in making an Order whether published by us or not.

6.4 We will not be liable to you for any losses, damages or claims, which result directly or indirectly from a delay transmitting any Order.

6.5 We will not be liable to you for any losses, damages or claims, which result directly or indirectly from any changes in the rates of tax.

6.6 We will not be liable for any losses, damages or claims which result directly or indirectly if we fail to receive any documents sent in respect of your Account or any capitals held on your behalf, or if you fail to receive any such documentation which we may forward to you.

6.7 Nothing in this Client Agreement shall be taken to restrict or exclude any duty or liability which we may owe you under the necessary Regulations.

6.8 You agree to indemnify us against any loss, liability, cost, claim, action, demand or expense incurred or made against us in connection with the proper performance of your obligations under this Client Agreement except where that loss, liability, cost, claim, action, demand or expense arises from our negligence, fraud or wilful default or that of our employees.

6.9 Our failure to seek redress for violations, or to insist upon strict performance, of any condition or provision of this Client Agreement or our failure to exercise any right or remedy to which we are entitled under this Client Agreement, shall not constitute an implied waiver thereof.



7 Client entry level capitals

7.1 Unless otherwise agreed with you in writing, we will deal with any capitals that we hold on your Account in accordance with the Regulator’s Client Money Rules. All amounts handed over by the Client to the Company or which the Company holds on behalf of the Client, for the provision of entry level Services, shall be held in the name of the Client and/or in the name of the Company on behalf of the Client in an account. This means that your capitals will be segregated from our own money and cannot be used in the course of our business.

7.2 We may hold your money and the money of other Clients in the same clients’ bank account (omnibus account). In this case we are able to identify your money through our back office and accounting system.

7.3 We may receive or pass on clients’ money to any of our affiliated companies or a third party (e.g. a bank, a market, merchant, e-wallet, intermediate broker, OTC counterparty or clearing house) to hold or control in order to effect a Transaction through or with that person or to satisfy your obligation to provide collateral (e.g. initial margin requirement) in respect of a Transaction. We have no responsibility for any acts or omissions of any third party to whom we pass money received from you. The third party to whom we pass money may hold it in an omnibus account and it may not be possible to separate it from our money, or the third party’s money. In the event of the insolvency or any other analogous proceedings in relation to that third party, we will only have an unsecured claim against the third party on behalf of you and our other Clients, and you will be exposed to the risk that the money received by us from the third party is insufficient to satisfy the claims of you and all other Clients with claims in respect of the relevant account. The Company accepts no responsibility for any capitals not deposited directly into the Company’s bank accounts, for losses (directly or as a result of) due to delays and/or failures to deposit/remit capitals through affiliated and/or third parties. Client Accounts will be credited with deposited capitals only after the capitals have reached the Company’s bank account.

7.4 We shall not pay you interest on Client money and we may deposit your money in overnight deposits and we will be allowed to keep any interest.

7.5 We aim to hold your money only in EEA regulated financial institutions which employ and have client money rules similar to ours and which are supervised by regulatory authorities. In the unlikely event that we may hold Client money outside the EEA, the legal and regulatory regime applying to any such bank or person will be different from that of United Kingdom and in the event of the insolvency or any other analogous proceedings in relation to that bank or person, your money may be treated differently from the treatment which would apply if the money was held with a bank in an account in United Kingdom.

7.6 We may deposit your money with a depository who may have a security interest, lien or right of set-off in relation to that money.

7.7 Upon accepting the Client Agreement, the Client authorizes the Company to make any deposits and withdrawals from the Bank Account on its behalf including, without prejudice to the generality of the above, withdrawals for the settlement of all transactions undertaken under the Client Agreement and all amounts which are payable by or on behalf of the Client to the Company or any other person.

7.8 The Company may, at its discretion, from time to time and without the Client’s authorization, set-off any amounts held on behalf and/or to the credit of the Client against the Client’s obligation to the Company or its Broker(s). Unless otherwise agreed in writing by the Company and the Client, this Agreement shall not give rise to rights or credit facilities.

7.9 CFDs, Smart Contracts or Cryptocurrency trading, are leveraged products and incur a high level of risk which can result in the loss of all of the client’s entry level capital. However, it should be noted that the Company offers ‘negative balance protection’ which means that the client cannot lose more than his/ her overall entry level capital.


Funding and Withdrawals of the Clients Account

8.1 You may fund your Account by PayPal, Credit or Debit card, wire transfers or SEPA transfers, e-wallets or other similar methods of money transfer acceptable by the Company or any of its affiliated companies from time to time in its absolute discretion. We do not guarantee that all the transfer methods are available to be used in your country. Transfers to fund your account can only be initiated by you through the ORTEXchange platform. For further information regarding the deposit methods, please visit the “Account Type” tab in the on our website.

8.2 The minimum initial deposit so as ortexchange to start trading for you is described in the ‘Account type’ section of our Website. At our discretion we would alert you via text that ORTEXchange has started trading on your behalf once we receive the fund.

8.3 The Client may request to withdraw capitals deposited to the Account as per the procedure described and subject to delivering to us the documents listed on the Company Website. If your withdrawal request is made to us without meeting all requirements, the Company reserves itself absolute discretion to execute this withdrawal request until all legal requirements are met. All expenses for transfers of capitals from or to the Originating Account/Card shall be borne by the Client.

8.4 The Client may withdraw capitals deposited to his/her Account and/or profit gained through trading transactions from his/her Accounts only to the relevant account or card from which he/she had used to fund his/her Account (such account to be called “Originating Account/Card”. Transfers (withdrawals) of capitals to accounts/cards other than the Originating Account/Card is allowed at the Company’s absolute discretion and provided the Company is satisfied that there is a reasonable justification for transmitting the capital return to a different account. However, the minimum withdrawal period is based on the account type the client choose and if wanted to withdraw the capital returns before the minimum account period into his/her original account, it may incur ORTEXchange taking 33% + VAT administration fees out of the complete fund before transferring the remainder to the clients original account/card.

8.5 The Client is fully responsible for the payments details given to the Company and the Company accepts no responsibility for the Client’s capitals, if the details provided by the Client are wrong. If a withdrawal request is made to a bank account, the details must be provided within 3 business days. If 3 business days have passed a new withdrawal request must be submitted.

8.6 The Company will effect withdrawals of Client capitals only when the identity of the Client is verified by the valid by a customer support team and Anti-Money-Laundry documentation.

8.7 We shall make any payments due to you in such a manner as we deem appropriate under the circumstances and reserve ourselves the right to initiate legal proceedings against any Client submitting a chargeback. In case of a chargeback, we reserve our right to close/cancel all positions whether at a profit or a loss and liquidate the account without any additional information to the Client.

8.8 From time to time we might offer promotions to some or all of our Clients. Promotions are redeemed after 12 months of having an account type with ORTEXchange however, Subject to joining our promotions, specific conditions may apply; all other terms of this Agreement apply unless specifically excluded. Any suspected violation of the general Terms and Conditions may lead, without prejudice to any other right we may have under this Agreement or Regulations, to the immediate cancellation and debit of all awarded bonuses.


This does not constitute investment advice

HIGH RISK INVESTMENT WARNING 18+ only: Leveraged trading in foreign currency contracts, contracts for difference or other off-exchange products carries a high level of risk and may not be suitable for everyone. Before trading, you are strongly advised to read and ensure that you understand the relevant risk disclosures and warnings here: Risk Disclosure Statement . We advise you to consider whether trading leveraged products is appropriate for you in light of your own personal circumstances. We recommend that you seek independent financial advice and ensure that you fully understand all risks involved before trading. Trading through an online platform carries additional risks.

Trading in Cryptocurrencies is suitable only for experienced investors with a high-risk tolerance considering that products have very high volatility. You may lose all your initial investment in a short period of time. Please ensure you fully understand the risks and take care to manage your exposure.

Please read the Terms and Conditions to completely comprehend the additional risks associated with trading CFDs in Cryptocurrencies.

Financial Information Centre is a trade name operated by ORTEXCHANGE LTD Registered Office: No 1 Universal Square, Devonshire Street, Manchester M12 6JH and The Company Registration No: 11392641 VAT No: BRCT00000090023 Authorisation ICO Registration Number: ZA451757